Delivery and Returns
Delivery Information
At TressoFlo, we ensure fast and reliable delivery for all your orders.
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Time: Standard delivery takes 3-7 business days, depending on your location.
- Shipping Charges: Shipping fees vary based on the weight and destination of the order. Any applicable shipping charges will be displayed at checkout.
- Tracking: Once your order is dispatched, you will receive a tracking number via email/SMS to monitor your shipment.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 7-day return & exchange policy under the following conditions:
Eligibility for Returns & Exchanges:
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Returns or exchanges must be requested within 7 days of receiving the order.
- Certain items, such as customized products, clearance items, or personal care products, are non-returnable for hygiene reasons.
Return Process:
- Contact our customer support team at [support email] or [WhatsApp number] with your order details and reason for return.
- Our team will review your request and provide you with return instructions.
- Ship the item back to our provided return address.
- Once received and inspected, your refund or exchange will be processed within 5-7 business days.
Refund Policy:
- Refunds are processed in the original payment method used during checkout.
- Shipping charges are non-refundable unless the item received was incorrect or defective.
- Refunds may take 5-10 business days to reflect in your account.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with pictures of the product. We will arrange a replacement or full refund at no extra cost.
